The security and remote monitoring central can also be known by other names, such as: virtual concierge, smart concierge, autonomous concierge, digital access, among others.
That said, the remote concierge is nothing more than a release of entrances and exits through access control technologies, associated with service through a central.
The remote concierge is a combination of technologies, without the need for a face-to-face porter in the condominium, but maintaining security in the same or even better way.
The remote concierge is a remote monitoring and answering service, based on five technological pillars: CFTV, alarm center, intercom, access controls and doors and gates.
With all this technology implanted in the condominiums, the porter will be allocated in an armored and secure monitoring center, from where he will carry out all the assistance and access control for residents, visitors and service providers.
In addition, residents can count on different devices to access the condominium, such as, for example, tag readers, facial readers and biometric readers.
All the technologies used in the operation are essential to eliminate the possibility of surrender or coercion by the porter, as well as to reduce unauthorized access to the condominiums, which will only be released when the electronic security protocols are met.
The remote concierge company is responsible for selling and operating all the technologies necessary to perform the service and remote monitoring of condominiums.
Among its obligations are the provision of continuous service, 24 hours a day, without interruption, with internet and stable links, as well as providing maintenance and support to all occurrences and residents.
We at MinhaPortaria.Com assume 100% of the day-to-day operational performance, through the general service of residents, visitors and service providers.
In addition, we act as support for all needs and requests that come through our communication channels.
The three main benefits of the remote monitoring central are: cost reduction, increased security and condominium valuation.
The cost reduction, according to proven cases of MinhaPortaria.Com customers, can reach up to 50% of the condominium fee.
The increase in condominium security is due to the installation of electronic security equipment throughout the condominium, from surveillance and monitoring cameras, alarms and sensors, access controls, intercom systems fully integrated with the monitoring and control and support center for pedestrian doors and vehicle gates.
From this, we raise the level and safety criteria of each condominium. All the applied technology inhibits the possibility of surrender of the porter, who will be allocated in an armored and secure monitoring center, and 90% of the security procedures will be validated electronically, eliminating the possibility of human error.
The appreciation of the condominium is achieved due to all the technology that is implemented in the condominium. Because of the security and remote monitoring central , the condominium is safer, cheaper and with the latest technology, making it more attractive to potential buyers and tenants.
In addition to increasing security, reducing costs and valuing the condominium, the remote concierge brings numerous other advantages to the building and residents, such as:
• Agility and efficiency in access control;
• Registration and history of all accesses, people and vehicles;
• Invulnerability of the concierge;
• Reports and images recovered in case of occurrences;
• Responsibility and technical assistance 24 hours a day, 7 days a week;
• Protection of the entire perimeter of the condominium, at all times, with visual monitoring of the monitoring center;
• Elimination of labor risks;
• Elimination of employee absenteeism;
• Merchandise delivery registration system;
• Exemption from expenses with: preventive and corrective maintenance of gate motors, access systems, perimeter alarms and other communication systems (intercom).
As you can see, a remote ordinance has several benefits to add to your condominium routine.
With the remote concierge, there is no doorman in the condominium.
Without the doorman, there is no longer that person to greet and chat during the entrances and exits of the building, as well as there is no way to ask the doorman for favors when faced with an emergency or engagement.
This ends up generating insecurity initially, but over time the acceptance rate of residents tends to be unanimous.
And, to achieve total acceptance by residents, we at Minha Portaria.Com created a Quality department, responsible for monitoring and analyzing the level of satisfaction of each resident, acting in order to minimize the impacts of migration to the remote concierge.
The main concerns of those looking for a Remote Concierge are increased security and reduced costs.
Given this, and once convinced that this is the solution, the concern arises as to how to choose the best company to act.
This concern can and should be resolved by visiting and getting to know the company's central and customers.
We at MinhaPortaria.Com always take customers interested in implementing the Remote Concierge to condominiums that are already in operation, to understand how the system works in practice.
Residents will be able to enter the condominium through different access control technologies: biometric reader, tag reader, facial reader, virtual key, QR Code, among others.
For entry of vehicles a control will be used, all with a panic system to inform the central of a possible occurrence or emergency.
We, from MinhaPortaria.Com, advise that the access control of residents is never done by means of a numeric password, as this type of resource is easily copied or recorded by anyone, thus creating a very large vulnerability to the operation.
If the resident is without the access TAG, he / she will be able to intercom, normally, to the remote porter; this will provide direct service to our Call Center.
Without a doubt, this is a safe and stable technology that allows MILLIONS of different combinations generated by the system.
It arises with the purpose of streamlining the access of visitors, enabling the same security that the resident has at the entrance of the condominium.
We at MinhaPortaria.Com are already applying this technology in several client condominiums and the result has been extremely satisfactory.
Any call made, through the intercom or originating in any common area of the building, must pass through the screening of the operator or security agent allocated in our ARMORED central.
All this assistance is accompanied by images from the cameras and records of the condominium.
The Remote Concierge or Virtual Concierge of MinhaPortaria.Com is open 24 hours a day, 7 days a week and 365 days a year.
In general, the remote concierge is indicated for Residential Condominiums with up to 100 units.
But, in truth, the technology applied by MinhaPortaria.Com can be implemented in any type or profile of condominium, residential, commercial, industrial centers and logistics centers; we even have projects in condominiums with 500 housing units.
What makes the operation of Minha Portaria possible is the vision to be applied: the Remote Concierge product delivers as a main benefit to the condominium the increase in safety criteria applied on a daily basis, and as a side effect the cost reduction.
Because of this, in condominiums with fewer housing units, the cost reduction is greater, more impactful, but the security gain in all cases is extremely representative.
With the implementation of the standard created by MinhaPortaria.Com it is possible to save on condominium expenses.
We reduced the condominium's labor costs by an average of 60%, which reflects an average of 40% direct savings for residents on their monthly payment slip.
The impact is great. On average, residential condominiums have 6 employees: 1 Caretaker, 1 Janitor and 4 Porters to work 24 hours.
The Remote Concierge or Virtual Concierge eliminates the 4 porters, thus reducing the number of employees in a condominium by 70%.
This has an immense advantage in the security process of the condominium.
The building's employees gather a consistent volume of private information from residents, and with a high number of employees, it is difficult to control the confidentiality of the respective information.
At the Remote Concierge of MinhaPortaria.Com, we have well-defined systems and processes that control the confidentiality of information passed on by residents, so the access control process in condominiums is much safer with the Remote Concierge, eliminating the possibility of human error.
Undoubtedly, this is the main benefit reaped from the implementation of the MinhaPortaria.Com Remote Concierge.
In condominiums, the impact is perceived in the first days of operation.
Around 90% of the procedures are automated and electronically validated, preventing any human error and the consequent improper or unauthorized entry of people.
This strict security control means that the procedures are in fact followed, so that even remote concierge operators cannot or cannot circumvent them.
All of these factors generate an incalculable gain in the security measures of the condominium.
The first 3 months are more difficult for everyone to adapt to the system, so we follow this phase closely.
But, after that, the approval is over 95% of the residents.
For us at MinhaPortaria.Com, this is a very serious commitment.
Adaptation is the main success factor of a Remote Concierge project.
Adaptation is the main success factor of a Remote Concierge project. This is not related solely and exclusively to technology and procedure, but rather to the care so that the user's perception is correct in the face of such a complex system.
To ensure that everything goes as planned, MinhaPortaria.Com has created two departments to provide the necessary support and support to users: Assisted Operation, which occurs during the implementation of the remote concierge; and Quality Management, which acts during and after the implementation of the remote concierge.
The residents of the best age are able to use the remote concierge system.
Although there is a difficulty for elderly residents regarding access control through biometrics, we at MinhaPortaria.Com are concerned with taking other solutions to better serve them.
Thus, we offer as an alternative for these residents the use of tags, QrCode and facial readers, which are able to minimize any difficulties.
If there is a need for other adaptations, they will be applied and controlled by the MinhaPortaria.Com quality department, which acts during the implementation of the remote concierge in the condominiums, aiming at the total satisfaction of the residents.
The monitoring center has no limit on the number of condominiums to serve.
Today, the MinhaPortaria.Com operation is sized to serve 500 condominiums and the scalability process is very well defined, making it capable of serving 10,000 condominiums.
Right at the beginning of our operations, we allocated 4 condominiums per operator and, over time, we evolved to 6 condominiums.
Currently, we have an average of 8 condominiums per operator, but all of this is done with great responsibility and analysis of the operation pattern of each condominium.
Technology evolves a lot and every day we at MinhaPortaria.Com further improve our processes and procedures.
This convergence between technology, processes and procedures allows us, more and more, to eliminate the role of human beings in the process of servicing condominiums.
This provides more security to residents because it eliminates the human factor in the validation process. An example is if we put 2 condominiums that have a lot of demand in the same service cell; we will not be able to serve efficiently, so we need to distribute the condominiums on demand for work and we do this with a lot of technology applied in the process.
What are the alternatives if biometrics cannot read a resident's finger? The resident can purchase an access TAG, and will not need to use biometrics. And if by chance, you forget the TAG, he must activate the intercom, and will be answered by the central of MinhaPortaria.Com that will do the proper security screening and will grant access to the respective resident. It is also possible to validate the entry of residents from the facial reader.
The resident has 6 means of communication with the central of MinhaPortaria.Com | FocusMind: 0800 that works all over Brazil, WhatsApp from the concierge where we are logged in 24 hours to answer the residents, common phone, dedicated email, building and unit intercom and the Mobile App that allows direct communication with the MinhaPortaria central. With | FocusMind. So, when the resident realizes that he has lost the TAG or the vehicle control, he must immediately inform us so that we can make the block. From that moment on, the device will no longer function in the access control of the condominium.
We at MinhaPortaria.com have the responsibility for these accesses and this is a point that deserves full attention from our operation!
The screening of visitors is always done by a qualified and properly trained security agent, increasing security and making it difficult for potential intruders to enter. All authorizations and interventions are stored in our database for 1 year.
The visitor calls to indicate which unit he wants to visit;
Direct from our Central, a security agent will take care of you, requesting the visitor's data - name and unit;
The operator calls the respective unit in order to request authorization and validate the visit, informing their name (s), who they are and how many people accompany them;
And it is only through the authorization of the resident that the operator remotely activates the door to allow visitors to enter;
The operator informs the visitor that his access has been granted and will open the gates directly from the central.
MinhaPortaria.Com acts strictly in releasing visitors, we assume full responsibility for this access. In some cases, the condominium defines as a procedure the photo and document registration of all visitors and service providers. Thus, once the visitor's access is authorized, the procedure for registering the photo and checking the document is carried out.
Each condominium defines a specific procedure, but we suggest that the owners register all employees and give them an access device, either through the registration of biometrics or a TAG.
The general concept of the system is very simple, everyone who has a rule of access to the condominium must have an access control device so that the screening can be done by the system, whenever this screening needs to be done through human action, the possibility failure rate increases considerably.
Each condominium defines how this procedure should be done. In general, an employee is defined (caretaker or supervisor) who will be responsible for receiving these products, establishing a restriction on the reception hours, according to the employee's hours. Therefore, all residents must be aware of these hours, so that they can give advance notice to “couriers or the delivery company” about the time of receipt, most of the time, business hours. Some condominiums adopt as a procedure that only the resident will receive orders, which requires that this resident be present for the receipt when the orders arrive.
The resident sends a list of guests to the MinhaPortaria.Com monitoring center, using the existing media, and we allow visitors to be released. If someone who is not on the list arrives, we will contact the resident to collect the authorization. If the resident prefers, they can send the QR CODE to each guest and when they arrive they will have access granted directly by their respective code.
Through the application of MinhaPortaria.Com the resident receives everything that occurs regarding his unit, such as the arrival of a visitor, rotation of his car, important information about ordering and all the information pertinent to him and his unit. In addition, we also send via SMS everything that impacts people's circulation, for example, if there was a power outage in the building, a broken elevator, lack of water in the building, “building at risk”, among other notices.
As soon as a partnership is formalized through contracts that qualify as obligations and guarantees for each of the parties, we at MinhaPortaria.Com| FocusMind we take the partner along with our technicians in our operations to follow all the stages of the process of implantation / training of the residents,once this is done, we make available a booklet with the connection scheme and standard equipment so that they are deployed within a unique and consistent scenario in order to guarantee 24-hour operation.
For remote ordinance / virtual concierge, we have no knowledge. But when the partner formalizes a partnership with MinhaPortaria.com, we do all this training so that a partnership is sustainable and consistent.
The technical team of MinhaPortaria.Com or Homologated Partner makes an assessment of the characteristics and systems already implemented in the condominium, then a study is made of what needs to be replaced and thus a proposal can be made to implement the necessary system.The implementation occurs in 30 business and includes detailed and individualized training for all those involved, caretaker, janitors and residents.
Concierge/ Virtual Concierge system?
Basically there are 5 technological pillars, security cameras, alarm center, intercom, door and gate control and access control. which allows you to remotely monitor all the condominium facilities in real time and control the devices that are necessary, including the fire alarm system.
Check it out on video: 5 pilares da Portaria Remota
Communication protocols between the equipment are those provided by the respective manufacturers and market standards, however this is a very important point, because the condominium needs to be free to hire the company that it deems best to serve it and many companies tie the customer through real “black boxes” which obliges the customer to stay with him because it is a proprietary technology, “only he has”, we at minhaportaria.com use market technologies, in this way, the customer stays with us for the quality of our service and not by the technology we apply.
They are installed in breaks (auxiliary power system) that support at least 4 hours, covering most of the failures of the power supply company. Anyway, if the power outage exceeds that, we at MinhaPortaria.Com send operational support to the condominium, sending a trained professional to support and continue the access control manually.
s a rule, the responsibility of the internet must be of the company hired to provide the Remote Concierge / Virtual Concierge service. In the case of MinhaPortaria.Com | FocusMind is contracted 2 links under our responsibility, so in case of any problem in the main link, your connection to our central will be maintained by the Backup link.. In most cases, we use a dedicated connection as the MAIN LINK, which further guarantees the full functioning of the system. Anyway, if there is a drop in the 2 LINKs, we send an operational support to the condominium, sending a trained professional, to support and continue the access control manually.
The client must also demand that the internet links operated for the operation of the Remote Concierge / Virtual Concierge must be under the responsibility of the contracted company, so when there are problems with the respective links, the contracted company must act on the solution immediately, eliminating the transfer of this responsibility to the condominium.Some companies even charge for a professional to be sent to the condominium to provide support while the internet link service is inoperative, this must be the responsibility of the contracted company and the condominium cannot be charged for the failure of this service.
This is another very important point, the responsibility for the operation of all applied technology, must be included in the service provision of the contracted company, the service of minhaportaria.com | focusmind guarantees the maintenance with cleaning of material, in 100% of the applied electronic security technology of the condominium, “independent of being used by the remote concierge or not”, example camera of the party hall and other items that are not directly linked to the control of access and operation of the remote / virtual concierge. This guarantees the superintendent and managers of the condominium complete peace of mind with regard to the operation of 100% of the entire system, eliminating the push-push game when an occurrence occurs. The 5 technological pillars of electronic security in a condominium are the alarms and perimeter systems such as electric fences and wall sensors, all security cameras installed in the condominium and the respective recorders, intercoms in the common areas and also in the apartments, as well as the central intercom, access control that involves biometric readers, tags in addition to the locks and springs on pedestrian doors and the automation of vehicle gates mainly, including engines, drives, sensors and all peripherals so that they work perfectly 24 hours a day , 7 days a week and 365 days a year.
The use of non-approved technologies, and the development of an unprofessional infrastructure, generates a lot of rework and many technological failures, which puts the system in constant maintenance. We at MinhaPortaria.Com always act with guidance and support to partners.