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The security and remote monitoring central can also be known by other names, such as: virtual concierge, smart concierge, autonomous concierge, digital access, among others.
That said, the remote concierge is nothing more than a release of entrances and exits through access control technologies, associated with service through a central.
The remote concierge is a combination of technologies, without the need for a face-to-face porter in the condominium, but maintaining security in the same or even better way.
The remote concierge is a remote monitoring and answering service, based on five technological pillars: CFTV, alarm center, intercom, access controls and doors and gates.
With all this technology implanted in the condominiums, the porter will be allocated in an armored and secure monitoring center, from where he will carry out all the assistance and access control for residents, visitors and service providers.
In addition, residents can count on different devices to access the condominium, such as, for example, tag readers, facial readers and biometric readers.
All the technologies used in the operation are essential to eliminate the possibility of surrender or coercion by the porter, as well as to reduce unauthorized access to the condominiums, which will only be released when the electronic security protocols are met.
The remote concierge company is responsible for selling and operating all the technologies necessary to perform the service and remote monitoring of condominiums.
Among its obligations are the provision of continuous service, 24 hours a day, without interruption, with internet and stable links, as well as providing maintenance and support to all occurrences and residents.
We at MinhaPortaria.Com assume 100% of the day-to-day operational performance, through the general service of residents, visitors and service providers.
In addition, we act as support for all needs and requests that come through our communication channels.
The three main benefits of the remote monitoring central are: cost reduction, increased security and condominium valuation.
The cost reduction, according to proven cases of MinhaPortaria.Com customers, can reach up to 50% of the condominium fee.
The increase in condominium security is due to the installation of electronic security equipment throughout the condominium, from surveillance and monitoring cameras, alarms and sensors, access controls, intercom systems fully integrated with the monitoring and control and support center for pedestrian doors and vehicle gates.
From this, we raise the level and safety criteria of each condominium. All the applied technology inhibits the possibility of surrender of the porter, who will be allocated in an armored and secure monitoring center, and 90% of the security procedures will be validated electronically, eliminating the possibility of human error.
The appreciation of the condominium is achieved due to all the technology that is implemented in the condominium. Because of the security and remote monitoring central , the condominium is safer, cheaper and with the latest technology, making it more attractive to potential buyers and tenants.
In addition to increasing security, reducing costs and valuing the condominium, the remote concierge brings numerous other advantages to the building and residents, such as:
• Agility and efficiency in access control;
• Registration and history of all accesses, people and vehicles;
• Invulnerability of the concierge;
• Reports and images recovered in case of occurrences;
• Responsibility and technical assistance 24 hours a day, 7 days a week;
• Protection of the entire perimeter of the condominium, at all times, with visual monitoring of the monitoring center;
• Elimination of labor risks;
• Elimination of employee absenteeism;
• Merchandise delivery registration system;
• Exemption from expenses with: preventive and corrective maintenance of gate motors, access systems, perimeter alarms and other communication systems (intercom).
As you can see, a remote ordinance has several benefits to add to your condominium routine.
With the remote concierge, there is no doorman in the condominium.
Without the doorman, there is no longer that person to greet and chat during the entrances and exits of the building, as well as there is no way to ask the doorman for favors when faced with an emergency or engagement.
This ends up generating insecurity initially, but over time the acceptance rate of residents tends to be unanimous.
And, to achieve total acceptance by residents, we at Minha Portaria.Com created a Quality department, responsible for monitoring and analyzing the level of satisfaction of each resident, acting in order to minimize the impacts of migration to the remote concierge.
The main concerns of those looking for a Remote Concierge are increased security and reduced costs.
Given this, and once convinced that this is the solution, the concern arises as to how to choose the best company to act.
This concern can and should be resolved by visiting and getting to know the company's central and customers.
We at MinhaPortaria.Com always take customers interested in implementing the Remote Concierge to condominiums that are already in operation, to understand how the system works in practice.
Residents will be able to enter the condominium through different access control technologies: biometric reader, tag reader, facial reader, virtual key, QR Code, among others.
For entry of vehicles a control will be used, all with a panic system to inform the central of a possible occurrence or emergency.
We, from MinhaPortaria.Com, advise that the access control of residents is never done by means of a numeric password, as this type of resource is easily copied or recorded by anyone, thus creating a very large vulnerability to the operation.
If the resident is without the access TAG, he / she will be able to intercom, normally, to the remote porter; this will provide direct service to our Call Center.
Without a doubt, this is a safe and stable technology that allows MILLIONS of different combinations generated by the system.
It arises with the purpose of streamlining the access of visitors, enabling the same security that the resident has at the entrance of the condominium.
We at MinhaPortaria.Com are already applying this technology in several client condominiums and the result has been extremely satisfactory.
Any call made, through the intercom or originating in any common area of the building, must pass through the screening of the operator or security agent allocated in our ARMORED central.
All this assistance is accompanied by images from the cameras and records of the condominium.
The Remote Concierge or Virtual Concierge of MinhaPortaria.Com is open 24 hours a day, 7 days a week and 365 days a year.
In general, the remote concierge is indicated for Residential Condominiums with up to 100 units.
But, in truth, the technology applied by MinhaPortaria.Com can be implemented in any type or profile of condominium, residential, commercial, industrial centers and logistics centers; we even have projects in condominiums with 500 housing units.
What makes the operation of Minha Portaria possible is the vision to be applied: the Remote Concierge product delivers as a main benefit to the condominium the increase in safety criteria applied on a daily basis, and as a side effect the cost reduction.
Because of this, in condominiums with fewer housing units, the cost reduction is greater, more impactful, but the security gain in all cases is extremely representative.
With the implementation of the standard created by MinhaPortaria.Com it is possible to save on condominium expenses.
We reduced the condominium's labor costs by an average of 60%, which reflects an average of 40% direct savings for residents on their monthly payment slip.
The impact is great. On average, residential condominiums have 6 employees: 1 Caretaker, 1 Janitor and 4 Porters to work 24 hours.
The Remote Concierge or Virtual Concierge eliminates the 4 porters, thus reducing the number of employees in a condominium by 70%.
This has an immense advantage in the security process of the condominium.
The building's employees gather a consistent volume of private information from residents, and with a high number of employees, it is difficult to control the confidentiality of the respective information.
At the Remote Concierge of MinhaPortaria.Com, we have well-defined systems and processes that control the confidentiality of information passed on by residents, so the access control process in condominiums is much safer with the Remote Concierge, eliminating the possibility of human error.
Undoubtedly, this is the main benefit reaped from the implementation of the MinhaPortaria.Com Remote Concierge.
In condominiums, the impact is perceived in the first days of operation.
Around 90% of the procedures are automated and electronically validated, preventing any human error and the consequent improper or unauthorized entry of people.
This strict security control means that the procedures are in fact followed, so that even remote concierge operators cannot or cannot circumvent them.
All of these factors generate an incalculable gain in the security measures of the condominium.
The first 3 months are more difficult for everyone to adapt to the system, so we follow this phase closely.
But, after that, the approval is over 95% of the residents.
For us at MinhaPortaria.Com, this is a very serious commitment.
Adaptation is the main success factor of a Remote Concierge project.
Adaptation is the main success factor of a Remote Concierge project.
This is not related solely and exclusively to technology and procedure, but rather to the care so that the user's perception is correct in the face of such a complex system.
To ensure that everything goes as planned, MinhaPortaria.Com has created two departments to provide the necessary support and support to users: Assisted Operation, which occurs during the implementation of the remote concierge; and Quality Management, which acts during and after the implementation of the remote concierge.
The residents of the best age are able to use the remote concierge system.
Although there is a difficulty for elderly residents regarding access control through biometrics, we at MinhaPortaria.Com are concerned with taking other solutions to better serve them.
Thus, we offer as an alternative for these residents the use of tags, QrCode and facial readers, which are able to minimize any difficulties.
If there is a need for other adaptations, they will be applied and controlled by the MinhaPortaria.Com quality department, which acts during the implementation of the remote concierge in the condominiums, aiming at the total satisfaction of the residents.
The monitoring center has no limit on the number of condominiums to serve.
Today, the MinhaPortaria.Com operation is sized to serve 500 condominiums and the scalability process is very well defined, making it capable of serving 10,000 condominiums.
Right at the beginning of our operations, we allocated 4 condominiums per operator and, over time, we evolved to 6 condominiums.
Currently, we have an average of 8 condominiums per operator, but all of this is done with great responsibility and analysis of the operation pattern of each condominium.
Technology evolves a lot and every day we at MinhaPortaria.Com further improve our processes and procedures.
This convergence between technology, processes and procedures allows us, more and more, to eliminate the role of human beings in the process of servicing condominiums.
This provides more security to residents because it eliminates the human factor in the validation process. An example is if we put 2 condominiums that have a lot of demand in the same service cell; we will not be able to serve efficiently, so we need to distribute the condominiums on demand for work and we do this with a lot of technology applied in the process.